FAQs

Delivery

Free delivery to the UK mainland for all clothing items.

How long does delivery take?

Each item is made to order. Turnaround time for a number of items are 5-7 business days and then time for the item being shipped to you. Where this differs, it will say on the descriptions for those respective items. Currently, outside of the UK we are experiencing delays with customs and other challenges. We are working as hard as we can to overcome these challenges. 

What is your returns policy?

Simply return the item to us in its original condition within 14 days of receipt for a full refund. Please note - It is the customer’s responsibility to pay the postage costs for returns. In the unlikely event of the wrong item being sent to you, or if it is faulty or damaged, please email us on mail info@1823heritage.co.uk and we will be happy to help!

You have sent me the wrong item, what should I do?

Firstly, apologies! Please send an email to info@1823heritage.co.uk and it will be arranged to have the correct item sent out to you.