Refund Policy

1. We want you to be completely satisfied with your purchase from 1823 Heritage. If you're not happy with your order for any reason, please contact us within 14 days of receiving your order..

2. To be eligible for a return or exchange, the item(s) must be in their original condition, with all tags and packaging intact.

3. To initiate a return or exchange, please email us at [insert email address] with your order number and reason for return/exchange. We will then provide you with instructions on how to return the item(s) to us.

4. Please note that customers are responsible for the cost of return postage unless the item(s) is faulty or incorrect.

5. Refunds will be processed within 7 days of us receiving the returned item(s) and will be credited back to the original payment method used.

6. If you receive a faulty or incorrect item, please contact us immediately and we will arrange for a replacement to be sent to you at no additional cost.

7. We cannot accept returns or exchanges on personalized or customized items, unless they are faulty or incorrect.

8. This refund policy does not affect your statutory rights under applicable law.

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're always happy to help.